New RMA Registration Process
In order to optimize the handling of product returns, Vanderbilt is launching a new online RMA registration process. This process is supported by an online fill-out form that is self-explanatory and easy to use; it also clearly outlines under which conditions a product can be returned.
The new online form is available under the Support page. For the customers who can log in to the partner area of our website, the setup enables all available customer account information to be automatically pre-filled on the form, thus ensuring correct data transfer and greater convenience for the user. The non-registered customers need to add this information manually. However, mid-term this second option will be replaced by a fully automated and secured process for all customers implying that they will all need to be registered users. After clicking on ‘SEND’ you should receive an e-mail confirming that your RMA was placed. Should you not have received the e-mail, please contact email@example.com
Vanderbilt is committed to enhance customer experience and satisfaction by continuously improving its tools and processes - this change is a testimony of our commitment.