Serving many countries scattered around the globe implies that we are missing geographical proximity to our customers.

However we strongly believe that in this context proximity is more a matter of being able to provide localized support in

most of our makets' languages and being available to solve any issue at short notice.

Our support team is highly experienced and is always ready to complement the expertise of our customers' own service

organizations if required.


The following operational issues can be attended by our support organization:

  • sales and technical information regarding our access control, intrusion and video surveillance product ranges
  • warranty, service and repair issues
  • follow-up on placed orders
  • assistance for any technical problem and support regarding system application


Our priority is to ensure customer success by providing first-class support!  


 New Vaderbilt Contact Details

 As of June 1, 2015 all email contact details have changed, so you can reach us using the following email format:


We kindly ask to use the below functional email addresses according to the topic of your enquiry:

General information:

Sales enquiries:

Order enquiries: 

Support enquiries: